Frequently Asked Questions
Everything you need to know about our natural hair and skin care solutions.
When will my order ship?
Orders are typically processed within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for all hair types?
Yes, our products are formulated with natural ingredients that are safe and effective for all hair textures, including chemically treated and natural hair.
What is your return policy?
Due to the personal nature of our beauty and wellness products, we do not accept returns. However, if your item arrives damaged, please contact our support team within 48 hours for a replacement.
Do you ship internationally?
Yes, Bask and Lather Co ships to most countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your ingredients organic and cruelty-free?
We pride ourselves on using high-quality, cold-pressed oils and natural herbs. All of our products are 100% cruelty-free and free from harsh chemicals like sulfates and parabens.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of placing your order. Please email our customer service team immediately with your order number to request a change.